Question 1

What is your cancellation policy?

Accepted Answer

We require a minimum of 48 hours notice for any cancellations or rescheduling.

Question 2

Is a deposit required to book?

Accepted Answer

Yes, no appointments can be secured without a deposit.

Question 3

Are the prices listed final?

Accepted Answer

Our pricing menu reflects starting prices. Additional fees may incur depending on hair length, density, and excess product usage required to achieve your desired look.

Question 4

Do I need a consultation before booking?

Accepted Answer

Yes, all new clients require an initial consultation prior to booking your service to ensure we evaluate your hair health, density, and goals properly.

Question 5

What is your policy on no-shows?

Accepted Answer

No-shows will result in being barred from future booking.

Question 6

How do consultation fees work?

Accepted Answer

Consultations are $25, and this fee goes directly toward the total cost of your scheduled appointment.

Question 7

Are children allowed in the salon suite?

Accepted Answer

To maintain a relaxing, focused environment for all guests, we do not permit children under the age of 12.

Question 8

How does tipping work?

Accepted Answer

Tipping is not necessary since our services are priced competitively! Instead, the best tip you can give is to just share your experience with others.

Question 9

What happens if I am running late?

Accepted Answer

There is a 10-minute grace period on appointments unless specified otherwise by your provider. Arrivals past this window will need to be rescheduled.

Frequently asked questions